Business Support

Role Overview

Our client is currently searching for a Case Manager within Fitness to Practise to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main Responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

A leading social organisation is looking for an experienced and passionate Service Manager to oversee a supported housing project dedicated to vulnerable adults. This vital role offers the chance to lead a multi-site program that provides safe housing and tailored support to help residents develop the skills needed for independent living.

Key Responsibilities

• Oversee daily operations, ensuring high standards of safety, safeguarding, and compliance.
• Lead and inspire a team of support workers, volunteers, and housekeepers.
• Foster partnerships within the community to strengthen service delivery.
• Meeting and exceeding key performance indicators (KPIs).
• Maintain accurate records and data collection, preparing regular reports.
• Recruit and develop volunteers and peer mentors.

Requirements

• Proven Background in Team Leadership: Demonstrated experience in overseeing and guiding a team effectively.
• Experience with vulnerable people within the DA sector, Mental Health issues and/or Substance Misuse
• Skilled Team Builder: Adept at creating and leading a motivated, high-performing team, using both coaching and directive approaches to maximize individual strengths.
• Goal-Oriented: Strong ability to achieve targets and meet deadlines consistently.
• Exceptional Communication: Excellent skills in written, verbal, and presentation communication.
• Clear and Effective Communicator: Capable of conveying ideas and instructions with clarity and precision.
• Active Listener: Highly developed listening skills, ensuring understanding and responsiveness to team and client needs.

Role Overview:

Our client are seeking a dynamic and results-driven Grant and Trusts Fundraising Manager to join their fundraising team. You will lead efforts to develop and implement strategies for securing significant funding from trusts, foundations, and corporate partners. The successful candidate will have a strong track record of generating income, building long-lasting relationships, and delivering against ambitious fundraising targets.

Key Responsibilities:

• Develop and implement a fundraising strategy to engage and secure high-value donations from trusts, foundations, and corporate partnerships.
• Research and identify potential funders, both locally and nationally, with a focus on trust and corporate giving.
• Prepare compelling, tailored applications, proposals, and presentations to secure funding.
• Build and maintain strong relationships with funders, ensuring timely reporting and stewardship.
• Lead on monitoring and evaluation, ensuring accurate reporting of outcomes to funders.
• Work closely with internal teams, including program delivery and finance, to ensure effective use and reporting of funds.
• Contribute to the overall fundraising strategy and help achieve annual income targets.
• Manage a portfolio of key relationships, keeping up-to-date with funding trends and opportunities.
• Provide regular updates to the Head of Fundraising on progress, challenges, and opportunities.

About You:

• Experience: Proven experience in trusts and corporate fundraising with a track record of securing significant income.
• Writing Skills: Exceptional writing skills, with the ability to craft compelling and persuasive applications and proposals.
• Communication: Excellent interpersonal and relationship-building skills, with the ability to engage stakeholders at all levels.
• Project Management: Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Research Skills: Ability to identify and research new funding opportunities and build a strong pipeline.
• Team Player: Collaborative approach, willing to support colleagues and contribute to team goals.

Desirable:

• Experience in monitoring and reporting on financial and program outcomes.
• Grants writing and trust fundraising experience. 
• Understanding of the charity sector and key trends in corporate social responsibility and philanthropic giving.

What They Offer:

• £40,000 + Company benefits 
• Flexible working options, including remote working.
• Opportunities for professional development and career progression.
• A supportive and inclusive working environment where your contributions are valued.

Overview

We are seeking an enthusiastic and experienced Fundraising and Philanthropy Executive to join our client's fundraising team. In this new role, you will be responsible for securing funds from trusts, foundations, and individual donors. The successful candidate will have a passion for making a difference, strong writing skills, and experience in relationship management, grant applications, and reporting.

Key Responsibilities

Trusts and Foundations Fundraising

• Research, identify, and engage with a portfolio of charitable trusts and foundations that align with the charity's goals.
• Prepare and submit compelling grant applications, funding proposals, and reports tailored to each funder’s requirements.
• Cultivate and manage relationships with trusts and foundations, ensuring timely updates, acknowledgments, and impact reports.
• Maintain an up-to-date calendar of deadlines for grant submissions and reporting, ensuring compliance with funder guidelines.

Philanthropy and Major Donor Engagement

• Build and nurture existing relationships with major donors, ensuring a personalized and strategic approach to donor stewardship.
• Work closely with senior leadership to identify and develop opportunities to secure gifts.

Research and Strategy

• Conduct ongoing research to identify new fundraising opportunities, including emerging trends in philanthropy.
• Develop strategies to enhance and grow the charity’s trusts and major donor portfolios.
• Monitor and evaluate the performance of trust and philanthropy income streams, providing regular reports to senior management.

Collaboration and Cross-functional Work

• Ensure smooth internal processes for grant management, and written proposals. 
• Support the overall fundraising strategy by contributing to team meetings, sharing insights, and collaborating on multi-disciplinary projects.

Key Skills and Experience

• Proven track record of successful trust and foundation fundraising, with a strong understanding of the grant-making process.
• Experience in major donor fundraising, including relationship management, donor stewardship, and event organization.
• Excellent written communication skills, with the ability to craft compelling, clear, and concise proposals and reports.
• Strong research skills to identify new funding opportunities and develop targeted strategies for engagement.
• Strong interpersonal and relationship-building abilities, comfortable communicating with donors and trustees at all levels.
• Attention to detail and excellent organizational skills, with the ability to manage multiple projects and deadlines effectively.

Salary and Benefits

- Up to £31,000
- Hybrid working scheme 
- Holiday, sick pay, pension scheme, medical health insurance

Company & Role Overview

Main Responsibilities

• The Health Engagement Manager you will influence and cultivate relationships with various stakeholders, including organisations and teams.
• Present evidence of service quality, impact, and cost-effectiveness for funded and provided services.
• Have managerial experience and being able to direct the team to deliver on projects.
• Work strategically to create robust service delivery plans that will enhance outcomes.
• Complex project management across multiple stakeholders including managing contracts .
• Financial and resource management, including budget setting, budget management/control and reporting.
• As a Health Engagement Manager, you will play a significant role in senior leadership and contribute to the organisation's strategic business planning.
• Supervise operational systems and details.
• Implement a continuous quality improvement and efficiency enhancement program within the department.

Requirements

• Extensive experience in relationship and project management.
• Proven track record of establishing strong internal and external relationships at a high level.
• Demonstrated ability to drive change through effective influencing and negotiation, ideally within the healthcare sector.
• Excellent communication skills, capable of persuading, motivating, and inspiring while delivering clear, accurate, and accessible messages.