About Luke

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Role Overview 

Our client is seeking a Membership Administrator to support the delivery of End Point Assessments (EPA) within their membership services team. This role plays a key part in managing and organising the EPA process, ensuring it aligns with regulatory standards and timelines. Reporting to the Senior EPA Manager, the Membership Coordinator will handle applications, organise interviews, and support quality assurance activities.

Key Responsibilities

• Efficiently process EPA applications, meeting set deadlines and ensuring compliance requirements are met.
• Coordinate interview schedules with candidates and assessors, setting up virtual meetings and maintaining communication.
• Track and update assessment records, providing support during review meetings.
• Actively participate in process improvement initiatives for EPA application and interview management.

Requirements

• Strong organisational and time-management skills with a keen attention to detail.
• Exceptional communication abilities and confidence in liaising with stakeholders via email and phone.
• Familiarity with databases, Microsoft Office Suite, and virtual platforms such as MS Teams.
• Experience working with Salesforce is highly desirable.

Role Overview

Key Responsibilities

• Drive sales growth through strategic account management and partnership building.
• Create effective business plans for your territory to meet and exceed sales targets.
• Deliver expert product training and support to retailers.
• Plan and execute engaging marketing events to promote product visibility.
• Monitor competitors and market trends, providing key insights.
• Produce reports and forecasts to support sales planning.

Requirements

• Proven experience in B2B sales, ideally within music retail or a related field.
• Passionate about music, with the ability to confidently demonstrate pianos and keyboards.
• Full UK driving license and flexibility to travel.
• Strong communication, negotiation, and problem-solving skills.
• Proficient in Microsoft Excel and Google Business Suite.

Role Overview

Responsibilities

• Build and nurture relationships with overseas schools and educational agents.
• Collaborate with marketing and admissions teams to promote the institution in international markets.
• Conduct market research to stay ahead of trends and competition.
• Organise and participate in events, including presentations to prospective students and families.
• Travel internationally, planning and managing promotional visits.

Requirements

• Proven experience in public relations, business development, or a similar role.
• Strong communication skills, particularly in presenting to diverse audiences.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Positive, adaptable, and eager to work in a dynamic team environment.

Role Overview

A growing company in Essex is seeking an experienced and dynamic HR Manager to join their team on a part-time basis. This role is suited for a professional who excels in employee engagement, HR management, and organizational development.

Responsibilities

• Coordinate employee training, growth opportunities, and performance evaluations.

• Create and enforce HR policies in accordance with employment regulations.

• Lead the full cycle of hiring, including new employee integration and orientation.

• Cultivate a supportive and engaging work environment that prioritises employee wellness.

• Address employee concerns, resolve conflicts, and promote team cohesion.

Requirements

• CIPD qualification or equivalent

• Strong experience in HR management with a solid understanding of HR policies and employment law.

• Excellent communication and organisational skills.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

Role Overview

Main Responsibilities

• Provide daily financial support and guidance to clients on various finance-related matters.
• Offer ongoing assistance and training to the junior members within the team.
• Oversee the upkeep of stakeholders financial records, ensuring consistent bookkeeping and bank reconciliations through the accounting system.
• Compile and submit quarterly VAT returns.
• Aid senior members of the team in gathering accounting records for month/annual reporting processes.
• Contribute to management reports and year-end financial statements.
• Oversee and execute monthly payroll processing for clients.
• Facilitate payment runs on behalf of clients.

Requirements

• Must an AAT Level 3 qualification
• Have excellent communication skills and communicate effectively, both verbally and in writing.
• 2 years + of experience in a similar role within an accounting practice.
• Exhibit strong initiative and efficiently handle their own workloads.
• Experience using Xero
• Comprehensive knowledge of bookkeeping, and payroll processes.

Role Overview

Main Responsibilities

• Regularly updating and reconciling clients' financial records using accounting software.
• Providing ongoing financial support and guidance to stakeholders.
• Engage in training sessions and receive support from colleagues or externally.
• Assisting in the preparation of accounting documents for monthly and annual financial reporting.
• Oversee and processing clients' payroll, compiling and submitting VAT returns.
• Coordinating supplier payment processes on behalf of clients.
• Handling confidential and sensitive information.

Requirements

• Comprehensive knowledge of bookkeeping, and payroll processes.
• At least one year of experience in a similar role, within an accounting firm is essential.
• The candidate should have demonstrated strong academic achievement GCSE grades.
• Experience using Xero
• High literacy and numeracy levels, with attention to detail and accuracy
• Strong IT skills

Company And Role Overview –

Join our client, an award-winning and rapidly growing accountancy firm, dedicated to providing top-tier accounting and advisory services! As they embark on this thrilling phase of expansion, we are on the hunt for a dynamic and results-driven Assistant Cloud Manager to become a part of their vibrant team. In this pivotal role, you’ll ensure the precision and timely submission of VAT returns and deliver insightful management figures that empower clients' decision-making processes. You'll also have the exciting opportunity to build strong relationships with clients, deeply understand their businesses, and identify ways to boost efficiencies within their finance departments. If you're ready to make a significant impact and grow with an innovative firm, this role is perfect for you!

Main Responsibilities –

• Manage team workflow and prioritize tasks to ensure all deadlines are met
• Perform initial bookkeeping using cloud-based software and automation to establish efficient processes and systems for new clients, enabling effective delegation to team members
• Respond promptly to internal and client inquiries
• Address historical bookkeeping issues as needed
• Offer bookkeeping training and support to clients, both in person and online, for Xero, Dext, and other necessary applications

Requirements –

• In-depth knowledge of accounting and tax principles
• ???????Exceptional communication skills
• Ability to understand and adapt to the personalities of team members and clients
• Familiarity with VAT and bookkeeping software such as Xero, Dext, A2X, etc
• Strong decision-making and problem-solving abilities

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and Role Overview 

To champion the achievement of the Statement of Purpose's objectives, stepping in to support the Registered Manager whenever needed. Assume the role of deputy in the absence of the Registered Manager. Lead and guide staff to ensure the complete fulfilment of children and young people's needs. Interact directly with children and young individuals as appropriate, fostering meaningful connections. Take the lead in handling child protection concerns and addressing complaints effectively. Collaborate closely with fellow professionals to drive optimal outcomes for young people. Offer guidance and support to staff in alignment with rigorous Quality Standards. Champion equal entitlement for all young people to have their needs met equitably and justly. As the Deputy Manager, spearhead the advocacy for equal opportunities and boldly address any discriminatory behaviour or practices targeting young people or colleagues, regardless of race, religion, disability, age, gender, sexual orientation, or any other perceived difference.

Main Responsibilities 

• Ensuring each young person is assigned a dedicated key worker
• Ensuring all staff members are briefed on each child's relevant plans and their corresponding responsibilities for execution
• Maintaining precise written records for information tracking and facilitating regular monitoring and evaluation
• Providing managerial oversight and guidance regarding staff duties and obligations
• Taking charge of shift planning and ensuring smooth operations during duty hours
• Effectively managing budgets and meticulously monitoring financial usage, including petty cash returns and staff attendance records
• Addressing all administrative matters within the Home and delivering weekly management information reports
• Assisting the Registered Manager in implementing all facets of the Statement of Purpose
• Performing all other reasonable tasks as instructed by the Registered Manager

Requirements 

• Diploma L3 Residential Childcare (or equivalent)
• Secondary education with a good standard of literacy and numeracy
• Knowledge of CHR 2015 and the QS
• Ability to motivate and enthuse staff
• Knowledge of the Children Act and other relevant legislation
• 12 months relevant supervisory experience