About Luke

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Are you passionate about retail, customer engagement, and cutting-edge products? Join our team as an Assistant Store Manager, where you’ll lead a team, inspire customers, and drive success.
In this role, you’ll assist the Store Manager in leading and developing the team to achieve sales goals while delivering outstanding customer experiences. You’ll also contribute to marketing efforts, including events and social media, leveraging your creativity and enthusiasm.

Key Responsibilities

• Achieve sales and KPIs through exceptional service.
• Develop product knowledge to confidently assist customers.
• Support team training, coaching, and development.
• Assist in scheduling and performance management.
• Manage stock, cash, and security processes.
• Ensure compliance with health and safety regulations.
• Execute visual merchandising to company standards.
• Support in-store events and social media updates.
• Maintain cleanliness and organisation.
• Uphold high standards of team presentation.

Requirements

• Flexible to work retail hours (including weekends).
• 6+ months of supervisory or assistant management experience.
• Strong time management and interpersonal skills.

• Experience in premium retail industry.
• Fluency in an additional language.
• Creative skills or an interest in social media.

Job Type: Full-time
Pay: £26,000 - £30,000 per year plus bonus

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Build and nurture relationships with overseas schools and educational agents.
• Collaborate with marketing and admissions teams to promote the institution in international markets.
• Conduct market research to stay ahead of trends and competition.
• Organise and participate in events, including presentations to prospective students and families.
• Travel internationally, planning and managing promotional visits.

Requirements

• Proven experience in public relations, business development, or a similar role.
• Strong communication skills, particularly in presenting to diverse audiences.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Positive, adaptable, and eager to work in a dynamic team environment.

Company & Role Overview

Our client is looking for a Senior Youth Development Worker to join their team. The role will involve guiding and assisting young individuals in their development, mentoring and leading to reduce risk factors and promote better well-being.

Main Responsibilities

• Network and foster relationships with official bodies, community groups, and nonprofit youth organisations
• Establish a favorable and trustworthy relationship with the youth and local community
• Improve students involvement in education, demonstrating enhanced attendance, positive behaviour, and increased academic success
• Creating and collaboratively shaping programs that address the needs of young people
• Assist with the selection, training, and growth of volunteers
• Provide young people with information, advice, and guidance
• Documentation is organised, and required evidence is gathered promptly and submitted to managers.
• Deliver expert guidance and assistance to junior team members by overseeing their onboarding and offering training sessions

Requirements

• 2 years of experience working directly with young people, including engaging in activities such as mentoring, providing support, facilitating educational programs
• Level 3 qualification in youth work
• Youth work degree or equivalent is advantageous
• Personal experience with the challenges faced by the young people they support
• Skilled in building and nurturing relationships
• Knowledge of child protection and safeguarding practices

Company And Role Overview –

Join our client, an award-winning and rapidly growing accountancy firm, dedicated to providing top-tier accounting and advisory services! As they embark on this thrilling phase of expansion, we are on the hunt for a dynamic and results-driven Assistant Cloud Manager to become a part of their vibrant team. In this pivotal role, you’ll ensure the precision and timely submission of VAT returns and deliver insightful management figures that empower clients' decision-making processes. You'll also have the exciting opportunity to build strong relationships with clients, deeply understand their businesses, and identify ways to boost efficiencies within their finance departments. If you're ready to make a significant impact and grow with an innovative firm, this role is perfect for you!

Main Responsibilities –

• Manage team workflow and prioritize tasks to ensure all deadlines are met
• Perform initial bookkeeping using cloud-based software and automation to establish efficient processes and systems for new clients, enabling effective delegation to team members
• Respond promptly to internal and client inquiries
• Address historical bookkeeping issues as needed
• Offer bookkeeping training and support to clients, both in person and online, for Xero, Dext, and other necessary applications

Requirements –

• In-depth knowledge of accounting and tax principles
• ???????Exceptional communication skills
• Ability to understand and adapt to the personalities of team members and clients
• Familiarity with VAT and bookkeeping software such as Xero, Dext, A2X, etc
• Strong decision-making and problem-solving abilities

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation