Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview 

Main Responsibilities

• Process income streams, including direct debits, standing orders, online payments, and cheques.
• Manage sales invoices, credit control, and bank reconciliations.
• Assist with accounts payable, ensuring timely processing of invoices and staff expenses.
• Prepare reports, support annual audits, and reconcile monthly/quarterly balance sheets.
• Collaborate across teams to support donor management and financial operations.

Requirements 

• Experience with CRM databases and accounting systems
• Strong administrative skills, with attention to detail and organisation.
• Proficiency in Microsoft Office, especially Excel.
• A team player with excellent interpersonal skills and a proactive mindset.
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Benefits 

• Competitive salary: £25,000-£30,000 per annum, plus pension and benefits.
• Flexible working arrangements and generous annual leave.
• Access to learning and development opportunities.
• Membership in the Civil Service Pension Scheme.
• Additional perks such as life assurance, employee assistance programme, and cycle-to-work scheme.

Overview

We are seeking an enthusiastic and experienced Fundraising and Philanthropy Executive to join our client's fundraising team. In this new role, you will be responsible for securing funds from trusts, foundations, and individual donors. The successful candidate will have a passion for making a difference, strong writing skills, and experience in relationship management, grant applications, and reporting.

Key Responsibilities

Trusts and Foundations Fundraising

• Research, identify, and engage with a portfolio of charitable trusts and foundations that align with the charity's goals.
• Prepare and submit compelling grant applications, funding proposals, and reports tailored to each funder’s requirements.
• Cultivate and manage relationships with trusts and foundations, ensuring timely updates, acknowledgments, and impact reports.
• Maintain an up-to-date calendar of deadlines for grant submissions and reporting, ensuring compliance with funder guidelines.

Philanthropy and Major Donor Engagement

• Build and nurture existing relationships with major donors, ensuring a personalized and strategic approach to donor stewardship.
• Work closely with senior leadership to identify and develop opportunities to secure gifts.

Research and Strategy

• Conduct ongoing research to identify new fundraising opportunities, including emerging trends in philanthropy.
• Develop strategies to enhance and grow the charity’s trusts and major donor portfolios.
• Monitor and evaluate the performance of trust and philanthropy income streams, providing regular reports to senior management.

Collaboration and Cross-functional Work

• Ensure smooth internal processes for grant management, and written proposals. 
• Support the overall fundraising strategy by contributing to team meetings, sharing insights, and collaborating on multi-disciplinary projects.

Key Skills and Experience

• Proven track record of successful trust and foundation fundraising, with a strong understanding of the grant-making process.
• Experience in major donor fundraising, including relationship management, donor stewardship, and event organization.
• Excellent written communication skills, with the ability to craft compelling, clear, and concise proposals and reports.
• Strong research skills to identify new funding opportunities and develop targeted strategies for engagement.
• Strong interpersonal and relationship-building abilities, comfortable communicating with donors and trustees at all levels.
• Attention to detail and excellent organizational skills, with the ability to manage multiple projects and deadlines effectively.

Salary and Benefits

- Up to £31,000
- Hybrid working scheme 
- Holiday, sick pay, pension scheme, medical health insurance

Company And Role Overview –
Join our client’s team as an Accounts Senior and take on an exciting role where you'll prepare client accounts across a diverse range of sectors! You'll play a crucial part in ensuring accuracy and excellence, presenting your work for review by managers or partners. If you're ready to make an impact and grow your career in a dynamic environment, we want to hear from you!

Main Responsibilities –

• Ensure projects are finished on schedule and within budget
• Address review points and make necessary adjustments to accounts
• Collaborate with the Tax Department to resolve any inquiries
• Stay current with technical knowledge
• Perform any additional tasks needed to support the smooth operation of the project and department

Requirements –

• ACA/ACCA qualified with strong technical expertise
• Demonstrated experience in managing a portfolio
• Outstanding communication skills, both written and verbal
• Proficient in IT, with familiarity in Xero, CaseWare, Sage, and CCH being a plus

Benefits –

• Flexible working arrangements with a strong commitment to employee wellbeing
• Potential for promotion to Partnership for exceptional candidates
• Opportunities to engage in social, charitable, and environmental initiatives
• 25 days of annual leave, increasing with tenure

Company And Role Overview –

Are you ready to kick-start your career in underwriting and be a part of an exciting and fast-paced team? Our client is on the lookout for an enthusiastic Underwriting Assistant who is eager to dive into the world of residential and commercial underwriting. Working closely with a senior underwriter, you’ll play a crucial role in securing new business while providing top-tier service to our clients. This is your chance to grow your skills, deepen your technical knowledge, and be an integral part of their success story. Join them and embark on a journey to become a key player in the underwriting field!

Main Responsibilities –

• Provide daily support in evaluating and processing commercial and residential insurance applications
• Conduct legal research and participate in various projects, as well as perform other tasks assigned by your supervisor
• Collaborate with your team to understand and fulfil the needs of both internal and external clients
• Ensure data systems are current and accurate by entering and updating information regularly
• Gather and summarize case details for review and decision-making by senior underwriters

Requirements –

• A solid academic background with at least a 2:1 degree, or a professional qualification in law, insurance, or property is preferred
• Excellent focus on detail and commitment to achieving results
• Exhibits a proactive and positive approach to tasks
• Proficient in using the Microsoft Office suite of applications

Company And Role Overview –

Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

Main Responsibilities –

• Handle complaints in accordance with the organization’s policies and procedures
• Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
• Work with departments across the UK and with international colleagues to discuss solutions and best practices
• Stay informed about developments in stem cell donor recruitment, registration, and transplantation

Requirements –

• Completed A-Levels or equivalent education
• Prior participation in a customer experience enhancement initiative
• Proficient in Microsoft Office applications
• Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving

Company And Role Overview 

The Human Resources Advisor champions the delivery of top-tier guidance on complex HR issues, exuding a proactive, solution-focused approach to department heads, managers, employees, and stakeholders alike. Fostering trust across all tiers of staff, they navigate with sensitivity, diplomacy, and unwavering integrity. At the forefront of propelling the team towards a data-driven future, HR Advisors harness the power of the iTrent system to sculpt, monitor, and implement cutting-edge HR metrics. Within a tightly-knit team environment, they revel in the opportunity to collaborate seamlessly across the organisation, providing reciprocal support whenever necessary. With an infectious enthusiasm, they ensure the provision of a welcoming, personable, and highly efficient HR service, while also standing as the esteemed HR representative in pertinent meetings and committees.
 

Main Responsibilities 

• Conduct frequent discussions with essential stakeholders to comprehend and address the unique people-related obstacles within each department, providing coaching and support to promote the adoption of optimal HR and management strategies
• Implement strategies for recruiting and retaining high-quality personnel, prioritizing aspects such as safeguarding, diversity, equality, equity, and inclusion
• Assume responsibility for managing employee relations cases, ensuring they are handled efficiently and in accordance with current employment regulations and best practices
• Develop and revise policies and procedures, keeping staff informed of any relevant updates
• Conduct Disciplinary and Grievance investigation meetings when necessary
• Collaborate with trade union representatives, where appropriate, to achieve favourable resolutions

Requirements 

• Possession of MCIPD qualification or part-qualification, or equivalent demonstrable expertise
• Familiarity with employment legislation, encompassing UK Visa and Immigration stipulations, alongside adept application of sound generalist HR principles
• Proficiency in clear and persuasive communication, both written and verbal
• Demonstrated experience in coaching and mentoring personnel across all hierarchies on HR best practices, policies, and procedures
• Ability to remain confident and composed when faced with pressure
• Track record of developing and overseeing training plans

Company and role overview –

Main responsibilities –

• Supervise the Junior Salesforce Developer and Salesforce Administrator positions
• Assume responsibility for overseeing and guiding Salesforce development and support activities, including periodic upgrades and enhancements
• Aid the IT & Digital management team in resource planning and demand management tasks
• Assume accountability for personal health and safety and ensure compliance among colleagues within the designated service area
• Contribute to and assist in the development and support of projects as necessary

Requirements –

• Bachelor's degree in a relevant field such as Computer Science or Computer Applications
• Significant IT background with a minimum of 2 years of hands-on experience in Salesforce project development
• Proficient advisory and problem-solving abilities
• Comfortable delivering presentations to diverse business audiences