Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Role Overview

A leading London-based organisation is seeking a dynamic and motivated Corporate Partnerships Manager. This pivotal role will involve developing and executing strategies to enhance income from corporate donations, sponsorships, and memberships. The position offers the chance to make a significant impact by fostering strong corporate relationships and securing support for diverse and meaningful programs.

Responsibilities

• Collaborate with senior team members to devise and implement strategies to grow corporate fundraising.
• Manage a varied portfolio of corporate supporters, ensuring robust stewardship and relationship building.
• Research and craft compelling funding proposals tailored to corporate prospects.
• Oversee sponsorships, ensuring benefits are delivered effectively and aligned with agreements.
• Lead business development efforts, including outreach, meetings, and networking, to identify and secure new opportunities.
• Manage budgets, analyse financial performance, and provide insights to senior stakeholders.

Requirements

• Proven success in fundraising, with significant experience in corporate and sponsorship fundraising.
• Demonstrated ability to cultivate and sustain relationships with donors, generating six-figure contributions.
• Excellent communication skills, both written and verbal, with a strategic and creative mindset.
• Strong organizational and interpersonal skills, capable of influencing at all levels.

Role Overview

Key Responsibilities

• Develop and implement a major donor, trust, and legacy giving strategy to achieve ambitious income targets.
• Cultivate and manage relationships with high-net-worth individuals, trusts, and other key supporters.
• Identify, research, and engage prospective donors, building a sustainable pipeline of major giving opportunities.
• Lead high-profile fundraising events and donor engagement initiatives to expand the charity’s network.
• Prepare compelling cases for support, proposals, and stewardship plans that align with donor interests.
• Work closely with senior leadership to coordinate strategic asks and maximize fundraising potential.
• Monitor and report on fundraising progress, ensuring accurate tracking and impact reporting.

Requirements

• Proven experience in philanthropy, major donor fundraising, or a similar role within a charity or nonprofit setting.
• Strong interpersonal and relationship-building skills with a track record of securing significant gifts.
• Excellent written and verbal communication skills, with the ability to craft persuasive proposals.
• Strategic thinker with experience in planning and executing fundraising strategies.
• Ability to work autonomously and as part of a team, managing multiple priorities effectively.
• Familiarity with CRM systems and donor research tools is desirable.

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Role Overview

A highly rewarding opportunity awaits a skilled and compassionate Case Manager to join a respected domestic abuse intervention program. This role focuses on working with high-risk individuals identified through local safeguarding partnerships to support safer communities by encouraging positive behavioural change.

Key Responsibilities

• Manage a caseload of high-risk domestic abuse cases, delivering individualised intervention plans that address specific needs and challenges.
• Collaborate with multi-agency teams, including social services, law enforcement, and health providers, to ensure coordinated responses and comprehensive risk management.
• Engage with individuals on a one-to-one basis, using motivational and therapeutic techniques to influence long-term behavioural change.
• Regularly assess and document progress, contributing to a safer environment for families and communities.

Requirements

• Experience in safeguarding, multi-agency settings, or similar fields, with a solid understanding of risk management and conflict resolution.
• Experience with Domestic Abuse, Mental Health Issues, and/or Substance Misuse is desirable.
• Strong communication skills, empathy, and resilience to handle complex and sometimes challenging situations.
• A proactive, solution-oriented approach to supporting individuals and promoting positive community outcomes.

Role Overview

A leading social organisation is looking for an experienced and passionate Service Manager to oversee a supported housing project dedicated to vulnerable adults. This vital role offers the chance to lead a multi-site program that provides safe housing and tailored support to help residents develop the skills needed for independent living.

Key Responsibilities

• Oversee daily operations, ensuring high standards of safety, safeguarding, and compliance.
• Lead and inspire a team of support workers, volunteers, and housekeepers.
• Foster partnerships within the community to strengthen service delivery.
• Meeting and exceeding key performance indicators (KPIs).
• Maintain accurate records and data collection, preparing regular reports.
• Recruit and develop volunteers and peer mentors.

Requirements

• Proven Background in Team Leadership: Demonstrated experience in overseeing and guiding a team effectively.
• Experience with vulnerable people within the DA sector, Mental Health issues and/or Substance Misuse
• Skilled Team Builder: Adept at creating and leading a motivated, high-performing team, using both coaching and directive approaches to maximize individual strengths.
• Goal-Oriented: Strong ability to achieve targets and meet deadlines consistently.
• Exceptional Communication: Excellent skills in written, verbal, and presentation communication.
• Clear and Effective Communicator: Capable of conveying ideas and instructions with clarity and precision.
• Active Listener: Highly developed listening skills, ensuring understanding and responsiveness to team and client needs.

Role Overview 

Our client is seeking a Membership Administrator to support the delivery of End Point Assessments (EPA) within their membership services team. This role plays a key part in managing and organising the EPA process, ensuring it aligns with regulatory standards and timelines. Reporting to the Senior EPA Manager, the Membership Coordinator will handle applications, organise interviews, and support quality assurance activities.

Key Responsibilities

• Efficiently process EPA applications, meeting set deadlines and ensuring compliance requirements are met.
• Coordinate interview schedules with candidates and assessors, setting up virtual meetings and maintaining communication.
• Track and update assessment records, providing support during review meetings.
• Actively participate in process improvement initiatives for EPA application and interview management.

Requirements

• Strong organisational and time-management skills with a keen attention to detail.
• Exceptional communication abilities and confidence in liaising with stakeholders via email and phone.
• Familiarity with databases, Microsoft Office Suite, and virtual platforms such as MS Teams.
• Experience working with Salesforce is highly desirable.