Grants and Trusts Manager

Company And Role Overview –

Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

Main Responsibilities –

• Handle complaints in accordance with the organization’s policies and procedures
• Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
• Work with departments across the UK and with international colleagues to discuss solutions and best practices
• Stay informed about developments in stem cell donor recruitment, registration, and transplantation

Requirements –

• Completed A-Levels or equivalent education
• Prior participation in a customer experience enhancement initiative
• Proficient in Microsoft Office applications
• Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Role Overview

A dynamic and driven Corporate Partnerships Manager is sought to join an expanding corporate partnerships team. This individual will play a key role in developing and managing a pipeline of high-value corporate partnerships. The role will involve crafting persuasive written proposals, strategic plans, pitches, and staff vote campaigns aimed at securing long-term, impactful partnerships.

Key Responsibilities

• Identifying, developing, and managing a pipeline of corporate partnership opportunities
• Building and maintaining strong, long-lasting relationships with corporate partners
• Creating compelling proposals, strategic pitches, and staff campaigns to drive partnerships
• Collaborating with the corporate partnerships team to deliver successful new business initiatives
• Contributing to the development and execution of the broader corporate partnerships strategy

Requirements

• New corporate partnership experience
• Management experience
• Raising 5 figure donations
• Excellent relationship-building and communication skills
• Proactive and solution-oriented approach to challenges
• Creative thinker with the ability to develop innovative solutions
• Strong organisational and project management abilities

What the Role Offers

• Competitive salary of £47,000 per annum
• Auto-enrolled Pension Scheme
• 25 days annual leave, plus bank holidays

Role Overview 

Our client is seeking a creative and dedicated Content Creator to develop engaging and informative content that amplifies the charity's mission and initiatives. This role involves producing high-quality materials across various platforms to effectively communicate their message and engage with our audience.

Responsibilities

• Content Development: Create compelling content, including articles, blog posts, social media updates, newsletters, and multimedia materials that align with our brand voice and mission.
• Social Media Management: Develop and implement a content calendar for social media platforms, ensuring consistent and timely posting to engage and grow our online community.
• Campaign Support: Collaborate with the marketing and fundraising teams to produce content that supports campaigns, events, and initiatives aimed at raising awareness and funds.
• Brand Consistency: Maintain a consistent tone and style across all content to reinforce our brand identity and messaging.
• Analytics and Reporting: Monitor and analyze content performance metrics to assess effectiveness and inform future content strategies.
• Collaboration: Work closely with internal teams, including fundraising, communications, and program staff, to gather information and insights for content creation.

Requirements 

• Proven experience in content creation, preferably within the charity or nonprofit sector.
• Strong writing, editing, and proofreading skills with attention to detail.
• Proficiency in using content management systems (e.g., WordPress) and social media platforms.
• Familiarity with SEO best practices and content optimization techniques.
• Experience with multimedia content creation, including photography and video editing, is a plus.
• Ability to work independently and manage multiple projects simultaneously.

Personal Attributes

• Passionate about the charity's mission and values.
• Creative thinker with the ability to generate innovative content ideas.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and work in a dynamic environment.

Company And Role Overview –

Our client is on the hunt for a passionate and driven Senior Business Development Manager to join their energetic team! They are experts in crafting custom solutions that tackle their clients’ most pressing challenges, delivering outstanding results every time, and monthly events.
This is your chance to be part of a powerhouse sales team that’s making waves in both established and new markets. With fast-track career progression, all promotions are internal, meaning endless opportunities for those eager to climb the ladder. The best part? The sales cycle is lightning-fast, so you can start earning commissions within weeks! If you're ambitious, results-oriented, and ready for an exciting challenge, this is the opportunity you’ve been waiting for!

Main Responsibilities –

• Prospect research via LinkedIn and sales navigator to find executive level potential customers.
• Lead generation and outreach through our tried and tested systems.
• Cold calling, data management – CRM records.
• Pitching and closing deals.
• Identifying new markets

Requirements –

• 3-5 years sales experience in new business.
• Longevity within a company.
• New business experience.
• B2B selling.
• Outreach and pipeline creation via LinkedIn or other means. 
• Drive, resilience, and motivation to achieve targets. 

Package–

• Negotiable salary depending on experience £30K - £70K + Uncapped Commission 
• Hybrid or remote working 
• Market leader exposure
• Autonomous working 
• Personal development - promote within