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Job Description

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

  • Enhance operational systems and processes in housing services
  • Build partnerships with external agencies for coordinated support
  • Manage referrals, assess client suitability, and ensure a welcoming move-in process
  • Assist in budgeting to ensure financial stability and resident support
  • Promote financial literacy among residents and oversee payments
  • Lead, support, and train team members to reach full potential
  • Conduct regular team meetings and supervision sessions
  • Set and monitor performance goals, using outcome-based measures
  • Develop systems to support residents in maintaining their units

Requirements

  • Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
  • Experience supporting vulnerable populations, particularly those facing complex challenges.
  • Expertise in mental health, addiction recovery, and harm reduction strategies.
  • Proven ability to lead a team and inspire positive change in clients.
  • Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

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