Service Manager

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Role Overview 

Our client is seeking a Membership Administrator to support the delivery of End Point Assessments (EPA) within their membership services team. This role plays a key part in managing and organising the EPA process, ensuring it aligns with regulatory standards and timelines. Reporting to the Senior EPA Manager, the Membership Coordinator will handle applications, organise interviews, and support quality assurance activities.

Key Responsibilities

• Efficiently process EPA applications, meeting set deadlines and ensuring compliance requirements are met.
• Coordinate interview schedules with candidates and assessors, setting up virtual meetings and maintaining communication.
• Track and update assessment records, providing support during review meetings.
• Actively participate in process improvement initiatives for EPA application and interview management.

Requirements

• Strong organisational and time-management skills with a keen attention to detail.
• Exceptional communication abilities and confidence in liaising with stakeholders via email and phone.
• Familiarity with databases, Microsoft Office Suite, and virtual platforms such as MS Teams.
• Experience working with Salesforce is highly desirable.

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Role Overview

A highly rewarding opportunity awaits a skilled and compassionate Case Manager to join a respected domestic abuse intervention program. This role focuses on working with high-risk individuals identified through local safeguarding partnerships to support safer communities by encouraging positive behavioural change.

Key Responsibilities

• Manage a caseload of high-risk domestic abuse cases, delivering individualised intervention plans that address specific needs and challenges.
• Collaborate with multi-agency teams, including social services, law enforcement, and health providers, to ensure coordinated responses and comprehensive risk management.
• Engage with individuals on a one-to-one basis, using motivational and therapeutic techniques to influence long-term behavioural change.
• Regularly assess and document progress, contributing to a safer environment for families and communities.

Requirements

• Experience in safeguarding, multi-agency settings, or similar fields, with a solid understanding of risk management and conflict resolution.
• Experience with Domestic Abuse, Mental Health Issues, and/or Substance Misuse is desirable.
• Strong communication skills, empathy, and resilience to handle complex and sometimes challenging situations.
• A proactive, solution-oriented approach to supporting individuals and promoting positive community outcomes.