Service Manager

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Our client is currently searching for a Case Manager within Fitness to Practise to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main Responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Overview

Join a dynamic charity committed to cultivating a supportive and high-performing work environment. The Human Resources Manager is a pivotal role, responsible for driving initiatives that enhance the experience of employees and volunteers, align with our clients mission, and position the organisation for future success.
This role oversees all operational HR functions, providing expert guidance to managers and employees while ensuring excellence in service delivery. As a key member of a collaborative team, the HR Manager will lead on employment practices, recruitment, onboarding, and team development. The position also involves deputizing for the Director of People & Volunteering as required.


Responsibilities

• Develop, refine, and enforce HR policies to meet organisational goals and legal standards.
• Coordinate timely and inclusive recruitment processes, from job description creation to candidate selection.
• Oversee the integration of new hires through effective onboarding and orientation.
• Serve as a trusted advisor to managers and staff on all HR-related matters, promoting engagement and performance.
• Address and resolve employee relations issues with professionalism and sensitivity.
• Maximize the potential of HR systems to streamline processes and deliver actionable insights.
• Generate regular workforce reports, including key metrics and payroll updates, to inform decision-making.
• Design and deliver training programs to enhance leadership and staff capabilities.
• Contribute to planning and executing strategic projects that align with broader goals.
• Foster cross-departmental collaboration to build a cohesive and innovative workplace culture.

Requirements

• Proven background in HR management with hands-on experience in employee relations and policy implementation.
• Strong interpersonal and relationship-building skills across diverse teams.
• Thorough understanding of UK employment regulations.
• CIPD qualification or equivalent expertise.
• Proficiency in HR systems and Microsoft Office tools.

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Role Overview

A highly rewarding opportunity awaits a skilled and compassionate Case Manager to join a respected domestic abuse intervention program. This role focuses on working with high-risk individuals identified through local safeguarding partnerships to support safer communities by encouraging positive behavioural change.

Key Responsibilities

• Manage a caseload of high-risk domestic abuse cases, delivering individualised intervention plans that address specific needs and challenges.
• Collaborate with multi-agency teams, including social services, law enforcement, and health providers, to ensure coordinated responses and comprehensive risk management.
• Engage with individuals on a one-to-one basis, using motivational and therapeutic techniques to influence long-term behavioural change.
• Regularly assess and document progress, contributing to a safer environment for families and communities.

Requirements

• Experience in safeguarding, multi-agency settings, or similar fields, with a solid understanding of risk management and conflict resolution.
• Experience with Domestic Abuse, Mental Health Issues, and/or Substance Misuse is desirable.
• Strong communication skills, empathy, and resilience to handle complex and sometimes challenging situations.
• A proactive, solution-oriented approach to supporting individuals and promoting positive community outcomes.