Underwriting Assistant

Role Overview 

Our client is seeking a creative and dedicated Content Creator to develop engaging and informative content that amplifies the charity's mission and initiatives. This role involves producing high-quality materials across various platforms to effectively communicate their message and engage with our audience.

Responsibilities

• Content Development: Create compelling content, including articles, blog posts, social media updates, newsletters, and multimedia materials that align with our brand voice and mission.
• Social Media Management: Develop and implement a content calendar for social media platforms, ensuring consistent and timely posting to engage and grow our online community.
• Campaign Support: Collaborate with the marketing and fundraising teams to produce content that supports campaigns, events, and initiatives aimed at raising awareness and funds.
• Brand Consistency: Maintain a consistent tone and style across all content to reinforce our brand identity and messaging.
• Analytics and Reporting: Monitor and analyze content performance metrics to assess effectiveness and inform future content strategies.
• Collaboration: Work closely with internal teams, including fundraising, communications, and program staff, to gather information and insights for content creation.

Requirements 

• Proven experience in content creation, preferably within the charity or nonprofit sector.
• Strong writing, editing, and proofreading skills with attention to detail.
• Proficiency in using content management systems (e.g., WordPress) and social media platforms.
• Familiarity with SEO best practices and content optimization techniques.
• Experience with multimedia content creation, including photography and video editing, is a plus.
• Ability to work independently and manage multiple projects simultaneously.

Personal Attributes

• Passionate about the charity's mission and values.
• Creative thinker with the ability to generate innovative content ideas.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and work in a dynamic environment.

Role Overview

Our client is a dynamic and growing company committed to delivering exceptional service within the charity/healthcare sector. They are seeking an experienced Brand Manager to join their marketing team and help strengthen brand presence, ensuring consistent brand messaging across all channels, with a focus on the unique needs of the charity or healthcare market.

As Brand Manager, you will be responsible for developing and implementing brand strategies that align with our company’s objectives and values. You will collaborate closely with the marketing team, product managers, and external agencies to enhance the brand’s visibility, market positioning, and overall success within the charity or healthcare space.


Responsibilities

• Develop and implement effective brand strategies to increase brand awareness, customer loyalty, and market share, specifically within the charity or healthcare sector.
• Conduct market research and competitor analysis to identify opportunities and emerging trends within the charity or healthcare market.
• Collaborate with cross-functional teams, including marketing, sales, product development, and design, to ensure brand consistency across all touchpoints.
• Manage brand campaigns, ensuring they are delivered on time and within budget, with a particular focus on campaigns for the charity or healthcare audience.
• Contribute to the creation of creative concepts and messaging for advertising, digital marketing, and promotional materials, tailored for the charity or healthcare sector.
• Monitor brand performance through key metrics and make improvements as necessary.
• Oversee the creation of content for digital, print, and social media platforms.
• Manage the design and production of brand assets, ensuring adherence to brand guidelines.
• Support product launches and initiatives by developing marketing strategies with a focus on charity or healthcare products/services.
• Liaise with external agencies and suppliers to ensure the brand vision is accurately reflected in campaigns.

Requiremnets 

• Proven experience as a Brand Manager or in a similar marketing role, with experience in the charity or healthcare sector highly desirable.
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience).
• Strong understanding of brand strategy, positioning, and market analysis, particularly within charity or healthcare organisations.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Office and marketing software (e.g., Adobe Creative Suite, Google Analytics, social media platforms).
• Experience with budget management and forecasting.
• Creative thinking and problem-solving skills.
• Strong attention to detail and a passion for brand development within the charity or healthcare space.

Role Overview

Are you passionate about retail, customer engagement, and cutting-edge products? Join our team as an Assistant Store Manager, where you’ll lead a team, inspire customers, and drive success.
In this role, you’ll assist the Store Manager in leading and developing the team to achieve sales goals while delivering outstanding customer experiences. You’ll also contribute to marketing efforts, including events and social media, leveraging your creativity and enthusiasm.

Key Responsibilities

• Achieve sales and KPIs through exceptional service.
• Develop product knowledge to confidently assist customers.
• Support team training, coaching, and development.
• Assist in scheduling and performance management.
• Manage stock, cash, and security processes.
• Ensure compliance with health and safety regulations.
• Execute visual merchandising to company standards.
• Support in-store events and social media updates.
• Maintain cleanliness and organisation.
• Uphold high standards of team presentation.

Requirements

• Flexible to work retail hours (including weekends).
• 6+ months of supervisory or assistant management experience.
• Strong time management and interpersonal skills.

• Experience in premium retail industry.
• Fluency in an additional language.
• Creative skills or an interest in social media.

Job Type: Full-time
Pay: £26,000 - £30,000 per year plus bonus

Role Overview

A leading London-based organisation is seeking a dynamic and motivated Corporate Partnerships Manager. This pivotal role will involve developing and executing strategies to enhance income from corporate donations, sponsorships, and memberships. The position offers the chance to make a significant impact by fostering strong corporate relationships and securing support for diverse and meaningful programs.

Responsibilities

• Collaborate with senior team members to devise and implement strategies to grow corporate fundraising.
• Manage a varied portfolio of corporate supporters, ensuring robust stewardship and relationship building.
• Research and craft compelling funding proposals tailored to corporate prospects.
• Oversee sponsorships, ensuring benefits are delivered effectively and aligned with agreements.
• Lead business development efforts, including outreach, meetings, and networking, to identify and secure new opportunities.
• Manage budgets, analyse financial performance, and provide insights to senior stakeholders.

Requirements

• Proven success in fundraising, with significant experience in corporate and sponsorship fundraising.
• Demonstrated ability to cultivate and sustain relationships with donors, generating six-figure contributions.
• Excellent communication skills, both written and verbal, with a strategic and creative mindset.
• Strong organizational and interpersonal skills, capable of influencing at all levels.

Company & Role Overview

Our client is looking for a Senior Youth Development Worker to join their team. The role will involve guiding and assisting young individuals in their development, mentoring and leading to reduce risk factors and promote better well-being.

Main Responsibilities

• Network and foster relationships with official bodies, community groups, and nonprofit youth organisations
• Establish a favorable and trustworthy relationship with the youth and local community
• Improve students involvement in education, demonstrating enhanced attendance, positive behaviour, and increased academic success
• Creating and collaboratively shaping programs that address the needs of young people
• Assist with the selection, training, and growth of volunteers
• Provide young people with information, advice, and guidance
• Documentation is organised, and required evidence is gathered promptly and submitted to managers.
• Deliver expert guidance and assistance to junior team members by overseeing their onboarding and offering training sessions

Requirements

• 2 years of experience working directly with young people, including engaging in activities such as mentoring, providing support, facilitating educational programs
• Level 3 qualification in youth work
• Youth work degree or equivalent is advantageous
• Personal experience with the challenges faced by the young people they support
• Skilled in building and nurturing relationships
• Knowledge of child protection and safeguarding practices

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.