Deputy Manager

Role Overview

Key Responsibilities

• Develop and implement a major donor, trust, and legacy giving strategy to achieve ambitious income targets.
• Cultivate and manage relationships with high-net-worth individuals, trusts, and other key supporters.
• Identify, research, and engage prospective donors, building a sustainable pipeline of major giving opportunities.
• Lead high-profile fundraising events and donor engagement initiatives to expand the charity’s network.
• Prepare compelling cases for support, proposals, and stewardship plans that align with donor interests.
• Work closely with senior leadership to coordinate strategic asks and maximize fundraising potential.
• Monitor and report on fundraising progress, ensuring accurate tracking and impact reporting.

Requirements

• Proven experience in philanthropy, major donor fundraising, or a similar role within a charity or nonprofit setting.
• Strong interpersonal and relationship-building skills with a track record of securing significant gifts.
• Excellent written and verbal communication skills, with the ability to craft persuasive proposals.
• Strategic thinker with experience in planning and executing fundraising strategies.
• Ability to work autonomously and as part of a team, managing multiple priorities effectively.
• Familiarity with CRM systems and donor research tools is desirable.

Company And Role Overview –

Are you ready to kick-start your career in underwriting and be a part of an exciting and fast-paced team? Our client is on the lookout for an enthusiastic Underwriting Assistant who is eager to dive into the world of residential and commercial underwriting. Working closely with a senior underwriter, you’ll play a crucial role in securing new business while providing top-tier service to our clients. This is your chance to grow your skills, deepen your technical knowledge, and be an integral part of their success story. Join them and embark on a journey to become a key player in the underwriting field!

Main Responsibilities –

• Provide daily support in evaluating and processing commercial and residential insurance applications
• Conduct legal research and participate in various projects, as well as perform other tasks assigned by your supervisor
• Collaborate with your team to understand and fulfil the needs of both internal and external clients
• Ensure data systems are current and accurate by entering and updating information regularly
• Gather and summarize case details for review and decision-making by senior underwriters

Requirements –

• A solid academic background with at least a 2:1 degree, or a professional qualification in law, insurance, or property is preferred
• Excellent focus on detail and commitment to achieving results
• Exhibits a proactive and positive approach to tasks
• Proficient in using the Microsoft Office suite of applications

Company and Role Overview 

To champion the achievement of the Statement of Purpose's objectives, stepping in to support the Registered Manager whenever needed. Assume the role of deputy in the absence of the Registered Manager. Lead and guide staff to ensure the complete fulfilment of children and young people's needs. Interact directly with children and young individuals as appropriate, fostering meaningful connections. Take the lead in handling child protection concerns and addressing complaints effectively. Collaborate closely with fellow professionals to drive optimal outcomes for young people. Offer guidance and support to staff in alignment with rigorous Quality Standards. Champion equal entitlement for all young people to have their needs met equitably and justly. As the Deputy Manager, spearhead the advocacy for equal opportunities and boldly address any discriminatory behaviour or practices targeting young people or colleagues, regardless of race, religion, disability, age, gender, sexual orientation, or any other perceived difference.

Main Responsibilities 

• Ensuring each young person is assigned a dedicated key worker
• Ensuring all staff members are briefed on each child's relevant plans and their corresponding responsibilities for execution
• Maintaining precise written records for information tracking and facilitating regular monitoring and evaluation
• Providing managerial oversight and guidance regarding staff duties and obligations
• Taking charge of shift planning and ensuring smooth operations during duty hours
• Effectively managing budgets and meticulously monitoring financial usage, including petty cash returns and staff attendance records
• Addressing all administrative matters within the Home and delivering weekly management information reports
• Assisting the Registered Manager in implementing all facets of the Statement of Purpose
• Performing all other reasonable tasks as instructed by the Registered Manager

Requirements 

• Diploma L3 Residential Childcare (or equivalent)
• Secondary education with a good standard of literacy and numeracy
• Knowledge of CHR 2015 and the QS
• Ability to motivate and enthuse staff
• Knowledge of the Children Act and other relevant legislation
• 12 months relevant supervisory experience

Company and Role Overview 

An exciting opportunity awaits a talented graduate in performing arts to provide administrative support to renowned music and drama departments within a prestigious organiastion. In the role  Performing Arts - Administrative Assistant, you'll be instrumental in ensuring seamless operations and supporting extracurricular initiatives.

Main Responsibilities

• Coordinating extracurricular events, outings, and artist residencies, with occasional participation
• Supervising inventory of sheet music and musical instruments for the music department
• Creating promotional materials for performances
• Assisting with filming and recording of exam submissions and extracurricular events
• Providing technical support to the drama department
• Seeking a candidate with extensive knowledge in music and drama, as well as outstanding communication and organizational skills

Requirements

• University degree in performing arts or similar.
• An individual boasting a multifaceted expertise spanning the realms of both music and drama.
• Robust communication and organizational prowess, ensuring seamless collaboration and execution of projects.
• A confident individual inspiring those around you to reach new heights of creativity and excellence.

Our client is looking for  an organised Education Coordinator to join their team. The individual in this role will play a substantial part in overseeing the administration of critical aspects of the trainee journey. The responsibilities include aiding in the provision of an exceptional trainee experience that aligns with the company and roles requirements.

• Offering administrative assistance for the Appeals, Appeals Review, and Disciplinary Panels
• Ensuring effective data management in compliance with GDPR, consistently supplying precise trainee data, addressing inquiries from stakeholders.
• Supporting trainees and the team with occasional inquiries and operational tasks
• Addressing online inquiries through CRM
• Overseeing trainee record systems in Microsoft Dynamics and ensuring data maintenance

Requirements

• Educational Background - Completed education to GCSE Standard
• Work Experience in a dynamic office setting
• Demonstrated ability to uphold confidentiality, handle sensitive matters with tact, diplomacy, and discretion
• Strong organizational and administrative capabilities, demonstrating proficiency in meeting deadlines
• Competence in utilizing office applications, including Microsoft Dynamics

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Role Overview

A highly rewarding opportunity awaits a skilled and compassionate Case Manager to join a respected domestic abuse intervention program. This role focuses on working with high-risk individuals identified through local safeguarding partnerships to support safer communities by encouraging positive behavioural change.

Key Responsibilities

• Manage a caseload of high-risk domestic abuse cases, delivering individualised intervention plans that address specific needs and challenges.
• Collaborate with multi-agency teams, including social services, law enforcement, and health providers, to ensure coordinated responses and comprehensive risk management.
• Engage with individuals on a one-to-one basis, using motivational and therapeutic techniques to influence long-term behavioural change.
• Regularly assess and document progress, contributing to a safer environment for families and communities.

Requirements

• Experience in safeguarding, multi-agency settings, or similar fields, with a solid understanding of risk management and conflict resolution.
• Experience with Domestic Abuse, Mental Health Issues, and/or Substance Misuse is desirable.
• Strong communication skills, empathy, and resilience to handle complex and sometimes challenging situations.
• A proactive, solution-oriented approach to supporting individuals and promoting positive community outcomes.

Role Overview:

Our client are seeking a dynamic and results-driven Grant and Trusts Fundraising Manager to join their fundraising team. You will lead efforts to develop and implement strategies for securing significant funding from trusts, foundations, and corporate partners. The successful candidate will have a strong track record of generating income, building long-lasting relationships, and delivering against ambitious fundraising targets.

Key Responsibilities:

• Develop and implement a fundraising strategy to engage and secure high-value donations from trusts, foundations, and corporate partnerships.
• Research and identify potential funders, both locally and nationally, with a focus on trust and corporate giving.
• Prepare compelling, tailored applications, proposals, and presentations to secure funding.
• Build and maintain strong relationships with funders, ensuring timely reporting and stewardship.
• Lead on monitoring and evaluation, ensuring accurate reporting of outcomes to funders.
• Work closely with internal teams, including program delivery and finance, to ensure effective use and reporting of funds.
• Contribute to the overall fundraising strategy and help achieve annual income targets.
• Manage a portfolio of key relationships, keeping up-to-date with funding trends and opportunities.
• Provide regular updates to the Head of Fundraising on progress, challenges, and opportunities.

About You:

• Experience: Proven experience in trusts and corporate fundraising with a track record of securing significant income.
• Writing Skills: Exceptional writing skills, with the ability to craft compelling and persuasive applications and proposals.
• Communication: Excellent interpersonal and relationship-building skills, with the ability to engage stakeholders at all levels.
• Project Management: Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Research Skills: Ability to identify and research new funding opportunities and build a strong pipeline.
• Team Player: Collaborative approach, willing to support colleagues and contribute to team goals.

Desirable:

• Experience in monitoring and reporting on financial and program outcomes.
• Grants writing and trust fundraising experience. 
• Understanding of the charity sector and key trends in corporate social responsibility and philanthropic giving.

What They Offer:

• £40,000 + Company benefits 
• Flexible working options, including remote working.
• Opportunities for professional development and career progression.
• A supportive and inclusive working environment where your contributions are valued.

Overview

We are seeking an enthusiastic and experienced Fundraising and Philanthropy Executive to join our client's fundraising team. In this new role, you will be responsible for securing funds from trusts, foundations, and individual donors. The successful candidate will have a passion for making a difference, strong writing skills, and experience in relationship management, grant applications, and reporting.

Key Responsibilities

Trusts and Foundations Fundraising

• Research, identify, and engage with a portfolio of charitable trusts and foundations that align with the charity's goals.
• Prepare and submit compelling grant applications, funding proposals, and reports tailored to each funder’s requirements.
• Cultivate and manage relationships with trusts and foundations, ensuring timely updates, acknowledgments, and impact reports.
• Maintain an up-to-date calendar of deadlines for grant submissions and reporting, ensuring compliance with funder guidelines.

Philanthropy and Major Donor Engagement

• Build and nurture existing relationships with major donors, ensuring a personalized and strategic approach to donor stewardship.
• Work closely with senior leadership to identify and develop opportunities to secure gifts.

Research and Strategy

• Conduct ongoing research to identify new fundraising opportunities, including emerging trends in philanthropy.
• Develop strategies to enhance and grow the charity’s trusts and major donor portfolios.
• Monitor and evaluate the performance of trust and philanthropy income streams, providing regular reports to senior management.

Collaboration and Cross-functional Work

• Ensure smooth internal processes for grant management, and written proposals. 
• Support the overall fundraising strategy by contributing to team meetings, sharing insights, and collaborating on multi-disciplinary projects.

Key Skills and Experience

• Proven track record of successful trust and foundation fundraising, with a strong understanding of the grant-making process.
• Experience in major donor fundraising, including relationship management, donor stewardship, and event organization.
• Excellent written communication skills, with the ability to craft compelling, clear, and concise proposals and reports.
• Strong research skills to identify new funding opportunities and develop targeted strategies for engagement.
• Strong interpersonal and relationship-building abilities, comfortable communicating with donors and trustees at all levels.
• Attention to detail and excellent organizational skills, with the ability to manage multiple projects and deadlines effectively.

Salary and Benefits

- Up to £31,000
- Hybrid working scheme 
- Holiday, sick pay, pension scheme, medical health insurance

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.