Case Manager

Company & Role Overview

Our client is looking for a Senior Youth Development Worker to join their team. The role will involve guiding and assisting young individuals in their development, mentoring and leading to reduce risk factors and promote better well-being.

Main Responsibilities

• Network and foster relationships with official bodies, community groups, and nonprofit youth organisations
• Establish a favorable and trustworthy relationship with the youth and local community
• Improve students involvement in education, demonstrating enhanced attendance, positive behaviour, and increased academic success
• Creating and collaboratively shaping programs that address the needs of young people
• Assist with the selection, training, and growth of volunteers
• Provide young people with information, advice, and guidance
• Documentation is organised, and required evidence is gathered promptly and submitted to managers.
• Deliver expert guidance and assistance to junior team members by overseeing their onboarding and offering training sessions

Requirements

• 2 years of experience working directly with young people, including engaging in activities such as mentoring, providing support, facilitating educational programs
• Level 3 qualification in youth work
• Youth work degree or equivalent is advantageous
• Personal experience with the challenges faced by the young people they support
• Skilled in building and nurturing relationships
• Knowledge of child protection and safeguarding practices

Company And Role Overview –
Join our client in making a real difference! As a mentor, you will empower young people in schools and communities who are at risk of school exclusion, grappling with mental health issues, or involved in Serious Youth Violence. You'll engage with them through dynamic one-on-one sessions, vibrant after-school programs, exciting positive activities, and enriching holiday initiatives. Be a part of a transformative journey and help shape brighter futures!
Main Responsibilities –

• Maintain exceptional standards of customer service and care consistently
• Take ownership of personal professional growth and engage in relevant training and activities, both internally and externally
• Perform all tasks in compliance with Health & Safety regulations
• Uphold and actively support the equal opportunities policy, working to eliminate discrimination based on race, gender, disability, sexual orientation, age, or status in our services 

Requirements –

• At least two years of full-time, paid experience working with challenging youth
• Minimum of a Level 3 qualification in youth work or equivalent, along with Level 2 in English
• Proven ability to work effectively both independently and as part of a team
• A keen interest in topics related to teaching and learning

Company And Role Overview –

Are you ready to kick-start your career in underwriting and be a part of an exciting and fast-paced team? Our client is on the lookout for an enthusiastic Underwriting Assistant who is eager to dive into the world of residential and commercial underwriting. Working closely with a senior underwriter, you’ll play a crucial role in securing new business while providing top-tier service to our clients. This is your chance to grow your skills, deepen your technical knowledge, and be an integral part of their success story. Join them and embark on a journey to become a key player in the underwriting field!

Main Responsibilities –

• Provide daily support in evaluating and processing commercial and residential insurance applications
• Conduct legal research and participate in various projects, as well as perform other tasks assigned by your supervisor
• Collaborate with your team to understand and fulfil the needs of both internal and external clients
• Ensure data systems are current and accurate by entering and updating information regularly
• Gather and summarize case details for review and decision-making by senior underwriters

Requirements –

• A solid academic background with at least a 2:1 degree, or a professional qualification in law, insurance, or property is preferred
• Excellent focus on detail and commitment to achieving results
• Exhibits a proactive and positive approach to tasks
• Proficient in using the Microsoft Office suite of applications

Company And Role Overview -

Are you ready to dive into the fast-paced world of mortgages and protection services? Join our vibrant team and become an essential member of our close-knit group! As a key player, you'll provide crucial administrative support to our Mortgage Team, ensuring seamless operations from application processing to client service. With around 20 applications and £40,000 of procuration fees managed each month, your attention to detail, productivity, and dedication to client happiness will be the driving force behind our success. Ready to take on this thrilling adventure? Your journey starts here, with direct reporting to our esteemed Mortgage Director!
 

Main Responsibilities –

• Handling the submission and processing of mortgage, protection, and equity release transactions
• Preparing and dispatching documentation using secure platforms like DocuSign
• Methodically recording and organizing all pertinent correspondence for proper documentation
• Upholding the highest standards of professionalism and accuracy in client interactions
• Inputting new cases into Intelligent Office and ensuring the accuracy of mortgage data
• Sustaining the resource library for the mortgage department, including updating documents like Terms of Business and Factfinds as needed

Company And Role Overview –

Our customer represents a bespoke consultancy in wealth management, asset administration, and personnel benefits consultancy. Being entirely autonomous enables them to offer impartial guidance tailored to each client's needs, provided by seasoned professionals in financial services. Their foundation rests upon principles of integrity and reliance, prioritizing their clients' welfare for the success of their enterprise.
The role entails furnishing top-tier personal assistant and general administrative support to the Private Client Director within a dynamic team setting. It demands adeptness in aiding the team in furnishing an unparalleled comprehensive financial planning service to both prospective and current clients. We seek a candidate possessing exceptional precision, the capacity for independent and collaborative work, and the initiative to secure optimal outcomes for clients and the team alike.

Main Responsibilities  -

• Follow up with clients to obtain necessary documents and details
• Collaborate with the Senior Private Client Administrator to oversee and manage the yearly suitability review timetable
• Assess client risk tolerance levels and conduct anti-money laundering verifications
• Prepare meeting agendas and gather requisite information ahead of client appointments, as needed
• Coordinate with product suppliers to guarantee the timely receipt and processing of all applications

Requirements –

• Over three years of involvement in the autonomous domain of the financial services sector, in a pertinent administrative capacity such as family office or catering to High Net Worth/Ultra High Net Worth individuals in Independent Financial Advisor/Wealth Management settings
• Proven track record of providing top-tier client service
• Ability to function effectively under self-direction, applying a pragmatic approach to daily tasks
• Proficient in IT, particularly Excel, with strong technical capabilities

Company And Role Overview –
Our client is excited to welcome a new Philanthropy Manager to their dynamic team. This key role is all about driving the engagement and support of potential and existing Major Donors, Trusts, and government bodies, with a strong focus on boosting income growth. You'll have the opportunity to think strategically, developing impactful fundraising cases and detailed impact reports, working closely with both the Care service and finance teams. 

Main Responsibilities –

• Supervise, mentor, and provide support to three direct reports
• Take charge of personal professional growth and stay informed about industry developments
• Participate in team and departmental planning sessions and activities
• Utilize data to inform decisions and track progress toward goals
• Attract and retain top-performing staff with relevant experience and specialized skills

Requirements-

• Possession of a current valid driver's license
• Experience in line management to foster a collaborative and high-performing tea
• Proficient in MS Office, with strong numerical and data skills
• Confident, poised, and outgoing, with excellent relationship management abilities

Company And Role Overview –

Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

Main Responsibilities –

• Handle complaints in accordance with the organization’s policies and procedures
• Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
• Work with departments across the UK and with international colleagues to discuss solutions and best practices
• Stay informed about developments in stem cell donor recruitment, registration, and transplantation

Requirements –

• Completed A-Levels or equivalent education
• Prior participation in a customer experience enhancement initiative
• Proficient in Microsoft Office applications
• Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.