Assistant Store Manager

Role Overview

Our client is a dynamic and growing company committed to delivering exceptional service within the charity/healthcare sector. They are seeking an experienced Brand Manager to join their marketing team and help strengthen brand presence, ensuring consistent brand messaging across all channels, with a focus on the unique needs of the charity or healthcare market.

As Brand Manager, you will be responsible for developing and implementing brand strategies that align with our company’s objectives and values. You will collaborate closely with the marketing team, product managers, and external agencies to enhance the brand’s visibility, market positioning, and overall success within the charity or healthcare space.


Responsibilities

• Develop and implement effective brand strategies to increase brand awareness, customer loyalty, and market share, specifically within the charity or healthcare sector.
• Conduct market research and competitor analysis to identify opportunities and emerging trends within the charity or healthcare market.
• Collaborate with cross-functional teams, including marketing, sales, product development, and design, to ensure brand consistency across all touchpoints.
• Manage brand campaigns, ensuring they are delivered on time and within budget, with a particular focus on campaigns for the charity or healthcare audience.
• Contribute to the creation of creative concepts and messaging for advertising, digital marketing, and promotional materials, tailored for the charity or healthcare sector.
• Monitor brand performance through key metrics and make improvements as necessary.
• Oversee the creation of content for digital, print, and social media platforms.
• Manage the design and production of brand assets, ensuring adherence to brand guidelines.
• Support product launches and initiatives by developing marketing strategies with a focus on charity or healthcare products/services.
• Liaise with external agencies and suppliers to ensure the brand vision is accurately reflected in campaigns.

Requiremnets 

• Proven experience as a Brand Manager or in a similar marketing role, with experience in the charity or healthcare sector highly desirable.
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience).
• Strong understanding of brand strategy, positioning, and market analysis, particularly within charity or healthcare organisations.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Office and marketing software (e.g., Adobe Creative Suite, Google Analytics, social media platforms).
• Experience with budget management and forecasting.
• Creative thinking and problem-solving skills.
• Strong attention to detail and a passion for brand development within the charity or healthcare space.

Role Overview

A leading London-based organisation is seeking a dynamic and motivated Corporate Partnerships Manager. This pivotal role will involve developing and executing strategies to enhance income from corporate donations, sponsorships, and memberships. The position offers the chance to make a significant impact by fostering strong corporate relationships and securing support for diverse and meaningful programs.

Responsibilities

• Collaborate with senior team members to devise and implement strategies to grow corporate fundraising.
• Manage a varied portfolio of corporate supporters, ensuring robust stewardship and relationship building.
• Research and craft compelling funding proposals tailored to corporate prospects.
• Oversee sponsorships, ensuring benefits are delivered effectively and aligned with agreements.
• Lead business development efforts, including outreach, meetings, and networking, to identify and secure new opportunities.
• Manage budgets, analyse financial performance, and provide insights to senior stakeholders.

Requirements

• Proven success in fundraising, with significant experience in corporate and sponsorship fundraising.
• Demonstrated ability to cultivate and sustain relationships with donors, generating six-figure contributions.
• Excellent communication skills, both written and verbal, with a strategic and creative mindset.
• Strong organizational and interpersonal skills, capable of influencing at all levels.

Company & Role Overview

Our client is looking for a Senior Youth Development Worker to join their team. The role will involve guiding and assisting young individuals in their development, mentoring and leading to reduce risk factors and promote better well-being.

Main Responsibilities

• Network and foster relationships with official bodies, community groups, and nonprofit youth organisations
• Establish a favorable and trustworthy relationship with the youth and local community
• Improve students involvement in education, demonstrating enhanced attendance, positive behaviour, and increased academic success
• Creating and collaboratively shaping programs that address the needs of young people
• Assist with the selection, training, and growth of volunteers
• Provide young people with information, advice, and guidance
• Documentation is organised, and required evidence is gathered promptly and submitted to managers.
• Deliver expert guidance and assistance to junior team members by overseeing their onboarding and offering training sessions

Requirements

• 2 years of experience working directly with young people, including engaging in activities such as mentoring, providing support, facilitating educational programs
• Level 3 qualification in youth work
• Youth work degree or equivalent is advantageous
• Personal experience with the challenges faced by the young people they support
• Skilled in building and nurturing relationships
• Knowledge of child protection and safeguarding practices

Company And Role Overview –

Are you ready to kick-start your career in underwriting and be a part of an exciting and fast-paced team? Our client is on the lookout for an enthusiastic Underwriting Assistant who is eager to dive into the world of residential and commercial underwriting. Working closely with a senior underwriter, you’ll play a crucial role in securing new business while providing top-tier service to our clients. This is your chance to grow your skills, deepen your technical knowledge, and be an integral part of their success story. Join them and embark on a journey to become a key player in the underwriting field!

Main Responsibilities –

• Provide daily support in evaluating and processing commercial and residential insurance applications
• Conduct legal research and participate in various projects, as well as perform other tasks assigned by your supervisor
• Collaborate with your team to understand and fulfil the needs of both internal and external clients
• Ensure data systems are current and accurate by entering and updating information regularly
• Gather and summarize case details for review and decision-making by senior underwriters

Requirements –

• A solid academic background with at least a 2:1 degree, or a professional qualification in law, insurance, or property is preferred
• Excellent focus on detail and commitment to achieving results
• Exhibits a proactive and positive approach to tasks
• Proficient in using the Microsoft Office suite of applications

Our client is looking for  an organised Education Coordinator to join their team. The individual in this role will play a substantial part in overseeing the administration of critical aspects of the trainee journey. The responsibilities include aiding in the provision of an exceptional trainee experience that aligns with the company and roles requirements.

• Offering administrative assistance for the Appeals, Appeals Review, and Disciplinary Panels
• Ensuring effective data management in compliance with GDPR, consistently supplying precise trainee data, addressing inquiries from stakeholders.
• Supporting trainees and the team with occasional inquiries and operational tasks
• Addressing online inquiries through CRM
• Overseeing trainee record systems in Microsoft Dynamics and ensuring data maintenance

Requirements

• Educational Background - Completed education to GCSE Standard
• Work Experience in a dynamic office setting
• Demonstrated ability to uphold confidentiality, handle sensitive matters with tact, diplomacy, and discretion
• Strong organizational and administrative capabilities, demonstrating proficiency in meeting deadlines
• Competence in utilizing office applications, including Microsoft Dynamics

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference.

Key Responsibilities

• Enhance operational systems and processes in housing services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Promote financial literacy among residents and oversee payments
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures
• Develop systems to support residents in maintaining their units

Requirements

• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.

Role Overview

A highly rewarding opportunity awaits a skilled and compassionate Case Manager to join a respected domestic abuse intervention program. This role focuses on working with high-risk individuals identified through local safeguarding partnerships to support safer communities by encouraging positive behavioural change.

Key Responsibilities

• Manage a caseload of high-risk domestic abuse cases, delivering individualised intervention plans that address specific needs and challenges.
• Collaborate with multi-agency teams, including social services, law enforcement, and health providers, to ensure coordinated responses and comprehensive risk management.
• Engage with individuals on a one-to-one basis, using motivational and therapeutic techniques to influence long-term behavioural change.
• Regularly assess and document progress, contributing to a safer environment for families and communities.

Requirements

• Experience in safeguarding, multi-agency settings, or similar fields, with a solid understanding of risk management and conflict resolution.
• Experience with Domestic Abuse, Mental Health Issues, and/or Substance Misuse is desirable.
• Strong communication skills, empathy, and resilience to handle complex and sometimes challenging situations.
• A proactive, solution-oriented approach to supporting individuals and promoting positive community outcomes.

Role Overview:

Our client are seeking a dynamic and results-driven Grant and Trusts Fundraising Manager to join their fundraising team. You will lead efforts to develop and implement strategies for securing significant funding from trusts, foundations, and corporate partners. The successful candidate will have a strong track record of generating income, building long-lasting relationships, and delivering against ambitious fundraising targets.

Key Responsibilities:

• Develop and implement a fundraising strategy to engage and secure high-value donations from trusts, foundations, and corporate partnerships.
• Research and identify potential funders, both locally and nationally, with a focus on trust and corporate giving.
• Prepare compelling, tailored applications, proposals, and presentations to secure funding.
• Build and maintain strong relationships with funders, ensuring timely reporting and stewardship.
• Lead on monitoring and evaluation, ensuring accurate reporting of outcomes to funders.
• Work closely with internal teams, including program delivery and finance, to ensure effective use and reporting of funds.
• Contribute to the overall fundraising strategy and help achieve annual income targets.
• Manage a portfolio of key relationships, keeping up-to-date with funding trends and opportunities.
• Provide regular updates to the Head of Fundraising on progress, challenges, and opportunities.

About You:

• Experience: Proven experience in trusts and corporate fundraising with a track record of securing significant income.
• Writing Skills: Exceptional writing skills, with the ability to craft compelling and persuasive applications and proposals.
• Communication: Excellent interpersonal and relationship-building skills, with the ability to engage stakeholders at all levels.
• Project Management: Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Research Skills: Ability to identify and research new funding opportunities and build a strong pipeline.
• Team Player: Collaborative approach, willing to support colleagues and contribute to team goals.

Desirable:

• Experience in monitoring and reporting on financial and program outcomes.
• Grants writing and trust fundraising experience. 
• Understanding of the charity sector and key trends in corporate social responsibility and philanthropic giving.

What They Offer:

• £40,000 + Company benefits 
• Flexible working options, including remote working.
• Opportunities for professional development and career progression.
• A supportive and inclusive working environment where your contributions are valued.

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.