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HR Advisor
Job Description
Company And Role Overview
The Human Resources Advisor champions the delivery of top-tier guidance on complex HR issues, exuding a proactive, solution-focused approach to department heads, managers, employees, and stakeholders alike. Fostering trust across all tiers of staff, they navigate with sensitivity, diplomacy, and unwavering integrity. At the forefront of propelling the team towards a data-driven future, HR Advisors harness the power of the iTrent system to sculpt, monitor, and implement cutting-edge HR metrics. Within a tightly-knit team environment, they revel in the opportunity to collaborate seamlessly across the organisation, providing reciprocal support whenever necessary. With an infectious enthusiasm, they ensure the provision of a welcoming, personable, and highly efficient HR service, while also standing as the esteemed HR representative in pertinent meetings and committees.
Main Responsibilities
- Conduct frequent discussions with essential stakeholders to comprehend and address the unique people-related obstacles within each department, providing coaching and support to promote the adoption of optimal HR and management strategies
- Implement strategies for recruiting and retaining high-quality personnel, prioritizing aspects such as safeguarding, diversity, equality, equity, and inclusion
- Assume responsibility for managing employee relations cases, ensuring they are handled efficiently and in accordance with current employment regulations and best practices
- Develop and revise policies and procedures, keeping staff informed of any relevant updates
- Conduct Disciplinary and Grievance investigation meetings when necessary
- Collaborate with trade union representatives, where appropriate, to achieve favourable resolutions
Requirements
- Possession of MCIPD qualification or part-qualification, or equivalent demonstrable expertise
- Familiarity with employment legislation, encompassing UK Visa and Immigration stipulations, alongside adept application of sound generalist HR principles
- Proficiency in clear and persuasive communication, both written and verbal
- Demonstrated experience in coaching and mentoring personnel across all hierarchies on HR best practices, policies, and procedures
- Ability to remain confident and composed when faced with pressure
- Track record of developing and overseeing training plans
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Role Overview
A growing company in Essex is seeking an experienced and dynamic HR Manager to join their team on a part-time basis. This role is suited for a professional who excels in employee engagement, HR management, and organizational development.
Responsibilities
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Coordinate employee training, growth opportunities, and performance evaluations.
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Create and enforce HR policies in accordance with employment regulations.
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Lead the full cycle of hiring, including new employee integration and orientation.
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Cultivate a supportive and engaging work environment that prioritises employee wellness.
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Address employee concerns, resolve conflicts, and promote team cohesion.
Requirements
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CIPD qualification or equivalent
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Strong experience in HR management with a solid understanding of HR policies and employment law.
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Excellent communication and organisational skills.
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Ability to work independently and manage multiple tasks in a fast-paced environment.
Company and Role Overview
Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.Main responsibilities
- Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
- E-commerce Support – providing customer service to customers on our online stores.
- Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
- Providing support through social media channels, WhatsApp, and Live Chat
- Maintaining and improving upon existing KPIs and SLAs
- Providing technical support to customers to a range of products
- Helping with any other ad-hoc assistance as requested by the company.
Requirements
- Minimum of two years of experience in customer service role
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
- Be confident with complaint handling/management, maintaining calm and clear communication.
- Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.
Role Overview
Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.Responsibilities
- Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
- Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
- Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
- Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
- Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
- Assisting with the recruitment and retention of staff, including induction training for new staff into the home
- Providing consultation and informal advice and support to staff in relation to day-to-day matters
- Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
- Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
- Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
- Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards
Requirements
- Knowledge of the Children Act and other relevant legislation
- Diploma L3 Residential Childcare (or equivalent)
- Willingness to complete Diploma L5 L&M in H&SC
- Knowledge of CHR 2015 and the QS
Role Overview
Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.Responsibilities
Recruitment:- Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
- Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
- Take part in interview panels when required and arrange candidate feedback upon request.
- Undertake reference and document checks and prepare employment contracts, based on existing templates.
- Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
- Participate in international HR onboarding activities.
- Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
- Prepare reports on performance for the Country Manager to review.
- Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
- Create a centralized hub for all training measurement reporting and recording.
- Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
- Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
- Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
- Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
- Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.
- Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
- Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
- Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
- Administer the exit process for leavers, including exit interviews and return of company property.
- Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
- Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.
- Meet with HR Manager for the purpose of regular supervision and appraisal.
Requirements
- Educated to Degree level or relevant HR Certification or Experience.
- Proven experience of HR Generalist roles
- Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
- Excellent administration and organisational skills.
- Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
