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Registration Advisor
Tolga Business Manager
Job Description
Company and role overview
Our client in the health sector is searching for an experienced Registration Advisor to join their active team. The role will entail a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date. The candidate will liaise with other members in their department and provide an efficient service to all customers.
Immediately available/start
Main responsibilities
- Administrative duties such as handling a high-volume of calls, registration processes, responding to written/emails and enquiries
- To enter applicants’ data on to the internal systems and ensure that applications are processed and forwarded for external assessment
- To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
- Ensure senior members of staff are informed on verification or assessment issues
- Mentor/train members of the team, with support.
- Represent relevant departments in events and meetings where appropriate
- To arrange assessment/training days and ensure they run smoothly
Requirements
- A minimum of 5 GCSEs grades A – C including English and Maths
- Experience handling a busy telephone line, responding to enquiries successfully and providing a quality customer service.
- Excellent verbal and written communication skills, including the ability to liaise effectively with stakeholders
- Ability to act as an expert when dealing with colleagues, the public, applicants, registrants, and employers, supporting registration Partners and mentoring new Registration Advisors.
- administrative skills including the ability draft correspondence and reports
- A professional approach to work, flexible and organised manner
- Passionate about customer service, and able to demonstrate proven methods of inspiring, creating, and implementing change to existing process.
- Demonstrated ability to work using own initiative.
- A team player, supporting colleagues and contributing to discussions
- Knowledge/experience using Microsoft Office packages
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