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Case Manager
Job Description
Company and role overview
Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.
Main responsibilities
- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
- Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
- Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
- Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
- Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
- Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
- Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
- Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.
Requirements
- Educated to degree level or relevant knowledge and experience
- Experience of managing people and resources or investigation responsibilities
- Experience of working within, and applying, a framework of legislation and defined policies and guidance.
- Experience of monitoring a team, objectives, and performance indicators.
- A high level of written English and verbal communication skills.
- Experience of responding to multiple stakeholders needs and complex circumstances
- Demonstrated ability to work effectively within a team and support and coach others.
- Strong analytical, critical examination and problem-solving skills.
- Knowledge of investigative methods and rules of evidence.
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Requirements
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Role Overview
Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.Responsibilities
Recruitment:- Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
- Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
- Take part in interview panels when required and arrange candidate feedback upon request.
- Undertake reference and document checks and prepare employment contracts, based on existing templates.
- Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
- Participate in international HR onboarding activities.
- Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
- Prepare reports on performance for the Country Manager to review.
- Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
- Create a centralized hub for all training measurement reporting and recording.
- Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
- Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
- Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
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- Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
- Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
- Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
- Administer the exit process for leavers, including exit interviews and return of company property.
- Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
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- Meet with HR Manager for the purpose of regular supervision and appraisal.
Requirements
- Educated to Degree level or relevant HR Certification or Experience.
- Proven experience of HR Generalist roles
- Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
- Excellent administration and organisational skills.
- Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
Company and role overview
Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.
(Maternity Cover)
Main responsibilities
- Evaluate, audit and research mental health services.
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Requirements
- Required to undertake a Disclosure Barring Service check
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Role Overview
Our client is seeking a Membership Administrator to support the delivery of End Point Assessments (EPA) within their membership services team. This role plays a key part in managing and organising the EPA process, ensuring it aligns with regulatory standards and timelines. Reporting to the Senior EPA Manager, the Membership Coordinator will handle applications, organise interviews, and support quality assurance activities.
Key Responsibilities
- Efficiently process EPA applications, meeting set deadlines and ensuring compliance requirements are met.
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Requirements
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Company & Role Overview
Our client is looking for a Health Engagement Manager to join their team. The Health Engagement Manager will have a proven track record of cultivating, nurturing, and assessing partnerships for impactful change and strategic results. As a Health Engagement Manager, you will need to have an expert understanding in measuring service outcomes.Main Responsibilities
- The Health Engagement Manager you will influence and cultivate relationships with various stakeholders, including organisations and teams.
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Requirements
- Extensive experience in relationship and project management.
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Company and Role Overview
With a passion for cultivating an inclusive and supportive environment, the organisation focuses on creating a dynamic atmosphere where individuals can excel based on their abilities. Their aim is to craft an inviting culture that resonates with everyone, demonstrating an unwavering commitment to embracing diversity and fostering inclusivity. Their recruitment process is rigorous, dedicated to sourcing only the most exceptional candidates. As a token of appreciation for dedication, competitive compensation and benefits await those who join their ranks.
Main Responsibilities
- Assist in overseeing the financial affairs of the Centre
- Be ready to travel as needed across the United Kingdom
- Offer project management assistance for emerging workstreams in development
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- Execute all tasks safely and appropriately in alignment with the organization's Health and Safety Policy
Requirements
- Proficient in administrative tasks with a demonstrated track record
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- Experienced in event coordination and organisation
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Company and Role Overview
Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
Main Responsibilities
- Proactively selling products
- Correct cash system handling
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- Training new colleagues
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- Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
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Requirements
- Assortment and Category knowledge
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Role Overview
A leading social organisation is looking for an experienced and passionate Service Manager to oversee a supported housing project dedicated to vulnerable adults. This vital role offers the chance to lead a multi-site program that provides safe housing and tailored support to help residents develop the skills needed for independent living.
Key Responsibilities
- Oversee daily operations, ensuring high standards of safety, safeguarding, and compliance.
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Role Overview
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- Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
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Requirements
- Knowledge of the Children Act and other relevant legislation
- Diploma L3 Residential Childcare (or equivalent)
- Willingness to complete Diploma L5 L&M in H&SC
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