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Associate Partner
Luke Recruitment Manager
Job Description
Company and Role Overview
We employ state-of-the-art technology to enhance our proactive guidance and expertise. Our comprehensive service model, tailored to specific industries, is facilitated by dedicated client service partners. They are fully devoted to assisting clients throughout London and the surrounding areas in achieving their aspirations. Our offerings span accountancy, auditing, consulting, and financial services at the highest standard, catering to both small and medium enterprises (SMEs) as well as large corporations across the United Kingdom. In various fields such as auditing, accountancy, personal tax, bookkeeping, HR, and wealth management, we consistently offer tailored assistance, meticulous attention to detail, and a personalized approach. Currently, we're seeking top-tier managers within the industry. As an expanding organization, we aim to attract exceptionally talented individuals from the local community. We specifically seek ambitious qualified accountants with a minimum of five years of post-qualification experience, holding relevant professional certifications, and demonstrating a strong drive to build a successful career. Candidates with a background from a Top 100 firm are preferred.
Main Responsibilities
- Managing daily operations of partner portfolios (with a fee base of £1 million)
- Oversight and assessment of tasks performed by the accounting team
- Participating in client meetings alongside a partner
- Handling residential documentation and related paperwork
- Demonstrated capability to expand personal client base
Requirements
- Minimum of 5 years post-qualification experience
- Proficiency in managing property-related clientele, encompassing VAT matters such as OTT & TOGC, alongside expertise in personal tax, corporate tax, SDLT, and tax reliefs
- Comprehensive knowledge of corporate tax, personal tax, and VAT regulations
- Eager and driven individual, self-initiated with a positive outlook
- Collaborative team member with the capacity for independent action with little direction
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Customer Support Advisor
Company and Role Overview
Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.Main responsibilities
- Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
- E-commerce Support – providing customer service to customers on our online stores.
- Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
- Providing support through social media channels, WhatsApp, and Live Chat
- Maintaining and improving upon existing KPIs and SLAs
- Providing technical support to customers to a range of products
- Helping with any other ad-hoc assistance as requested by the company.
Requirements
- Minimum of two years of experience in customer service role
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
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HR Generalist
Role Overview
Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.Responsibilities
Recruitment:- Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
- Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
- Take part in interview panels when required and arrange candidate feedback upon request.
- Undertake reference and document checks and prepare employment contracts, based on existing templates.
- Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
- Participate in international HR onboarding activities.
- Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
- Prepare reports on performance for the Country Manager to review.
- Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
- Create a centralized hub for all training measurement reporting and recording.
- Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
- Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
- Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
- Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
- Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.
- Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
- Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
- Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
- Administer the exit process for leavers, including exit interviews and return of company property.
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Requirements
- Educated to Degree level or relevant HR Certification or Experience.
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- Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
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Case Manager
Company and role overview
Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.
Main responsibilities
- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
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- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
- Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
- Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
- Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
- Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
- Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
- Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.
Requirements
- Educated to degree level or relevant knowledge and experience
- Experience of managing people and resources or investigation responsibilities
- Experience of working within, and applying, a framework of legislation and defined policies and guidance.
- Experience of monitoring a team, objectives, and performance indicators.
- A high level of written English and verbal communication skills.
- Experience of responding to multiple stakeholders needs and complex circumstances
- Demonstrated ability to work effectively within a team and support and coach others.
- Strong analytical, critical examination and problem-solving skills.
- Knowledge of investigative methods and rules of evidence.
