Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Overview

Join a dynamic charity committed to cultivating a supportive and high-performing work environment. The Human Resources Manager is a pivotal role, responsible for driving initiatives that enhance the experience of employees and volunteers, align with our clients mission, and position the organisation for future success.
This role oversees all operational HR functions, providing expert guidance to managers and employees while ensuring excellence in service delivery. As a key member of a collaborative team, the HR Manager will lead on employment practices, recruitment, onboarding, and team development. The position also involves deputizing for the Director of People & Volunteering as required.


Responsibilities

• Develop, refine, and enforce HR policies to meet organisational goals and legal standards.
• Coordinate timely and inclusive recruitment processes, from job description creation to candidate selection.
• Oversee the integration of new hires through effective onboarding and orientation.
• Serve as a trusted advisor to managers and staff on all HR-related matters, promoting engagement and performance.
• Address and resolve employee relations issues with professionalism and sensitivity.
• Maximize the potential of HR systems to streamline processes and deliver actionable insights.
• Generate regular workforce reports, including key metrics and payroll updates, to inform decision-making.
• Design and deliver training programs to enhance leadership and staff capabilities.
• Contribute to planning and executing strategic projects that align with broader goals.
• Foster cross-departmental collaboration to build a cohesive and innovative workplace culture.

Requirements

• Proven background in HR management with hands-on experience in employee relations and policy implementation.
• Strong interpersonal and relationship-building skills across diverse teams.
• Thorough understanding of UK employment regulations.
• CIPD qualification or equivalent expertise.
• Proficiency in HR systems and Microsoft Office tools.

Role Overview

Our client is a dynamic and growing company committed to delivering exceptional service within the charity/healthcare sector. They are seeking an experienced Brand Manager to join their marketing team and help strengthen brand presence, ensuring consistent brand messaging across all channels, with a focus on the unique needs of the charity or healthcare market.

As Brand Manager, you will be responsible for developing and implementing brand strategies that align with our company’s objectives and values. You will collaborate closely with the marketing team, product managers, and external agencies to enhance the brand’s visibility, market positioning, and overall success within the charity or healthcare space.


Responsibilities

• Develop and implement effective brand strategies to increase brand awareness, customer loyalty, and market share, specifically within the charity or healthcare sector.
• Conduct market research and competitor analysis to identify opportunities and emerging trends within the charity or healthcare market.
• Collaborate with cross-functional teams, including marketing, sales, product development, and design, to ensure brand consistency across all touchpoints.
• Manage brand campaigns, ensuring they are delivered on time and within budget, with a particular focus on campaigns for the charity or healthcare audience.
• Contribute to the creation of creative concepts and messaging for advertising, digital marketing, and promotional materials, tailored for the charity or healthcare sector.
• Monitor brand performance through key metrics and make improvements as necessary.
• Oversee the creation of content for digital, print, and social media platforms.
• Manage the design and production of brand assets, ensuring adherence to brand guidelines.
• Support product launches and initiatives by developing marketing strategies with a focus on charity or healthcare products/services.
• Liaise with external agencies and suppliers to ensure the brand vision is accurately reflected in campaigns.

Requiremnets 

• Proven experience as a Brand Manager or in a similar marketing role, with experience in the charity or healthcare sector highly desirable.
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience).
• Strong understanding of brand strategy, positioning, and market analysis, particularly within charity or healthcare organisations.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Office and marketing software (e.g., Adobe Creative Suite, Google Analytics, social media platforms).
• Experience with budget management and forecasting.
• Creative thinking and problem-solving skills.
• Strong attention to detail and a passion for brand development within the charity or healthcare space.

Role Overview

Our client is currently searching for a Case Manager within Fitness to Practise to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main Responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Role Overview 

The Fundraising and Events Coordinator is responsible for developing and executing a comprehensive strategy for fundraising and event management. This role involves planning, coordinating, and overseeing fundraising initiatives and events that align with the organisation’s mission and objectives.

Responsibilities

1. Fundraising Strategy and Implementation:

• Develop and implement creative fundraising strategies to achieve financial targets.
• Identify potential donors, sponsors, and funding opportunities.
• Maintain relationships with current donors and ensure consistent communication to foster long-term support.

1. Event Planning and Coordination:

• Organise and manage various events, including charity galas, community fundraisers, and virtual campaigns.
• Coordinate logistics such as venue selection, catering, entertainment, and volunteer management.
• Ensure that all events align with the organisation's brand and message.

1. Budget Management:

• Prepare and manage the budget for fundraising initiatives and events.
• Track expenses and income, ensuring financial accountability and profitability of events.

1. Collaboration and Teamwork:

• Work closely with other departments, including marketing and public relations, to promote events.
• Engage with volunteer teams and committees to support event execution.

1. Monitoring and Reporting:

• Evaluate the success of each event and fundraising effort through metrics and feedback.
• Provide comprehensive reports on event outcomes and fundraising performance.

Requirements

• Bachelor’s degree in Event Management, Business Administration, Marketing, or related field.
• Proven experience in fundraising and event planning.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends as necessary.
• Proficiency in event management software and fundraising platforms is an advantage.

Role Overview

Are you passionate about retail, customer engagement, and cutting-edge products? Join our team as an Assistant Store Manager, where you’ll lead a team, inspire customers, and drive success.
In this role, you’ll assist the Store Manager in leading and developing the team to achieve sales goals while delivering outstanding customer experiences. You’ll also contribute to marketing efforts, including events and social media, leveraging your creativity and enthusiasm.

Key Responsibilities

• Achieve sales and KPIs through exceptional service.
• Develop product knowledge to confidently assist customers.
• Support team training, coaching, and development.
• Assist in scheduling and performance management.
• Manage stock, cash, and security processes.
• Ensure compliance with health and safety regulations.
• Execute visual merchandising to company standards.
• Support in-store events and social media updates.
• Maintain cleanliness and organisation.
• Uphold high standards of team presentation.

Requirements

• Flexible to work retail hours (including weekends).
• 6+ months of supervisory or assistant management experience.
• Strong time management and interpersonal skills.

• Experience in premium retail industry.
• Fluency in an additional language.
• Creative skills or an interest in social media.

Job Type: Full-time
Pay: £26,000 - £30,000 per year plus bonus

Role Overview 

Our client is seeking a proactive and organised HR Coordinator to join their HR team. This is a key administrative role that will support the HR department in delivering efficient HR services across the organisation. The HR Coordinator will assist with a variety of HR processes, including recruitment, employee onboarding, and HR records management, ensuring that HR operations run smoothly and in compliance with company policies.

Key Responsibilities

• Support the recruitment process, including posting job advertisements, shortlisting candidates, scheduling interviews, and conducting reference checks.
• Assist in the onboarding process for new employees, ensuring a seamless transition and compliance with company procedures.
• Maintain and update employee records, ensuring that all HR documentation is accurate, confidential, and compliant with data protection regulations.
• Assist with employee relations tasks, including organising employee events, handling queries, and providing support for employee engagement initiatives.
• Coordinate HR training and development programs, tracking attendance, and managing logistics.
• Support payroll processing by ensuring that all employee information is accurate and up-to-date.
• Manage HR filing systems, ensuring that all records are organised and easily accessible.
• Assist in preparing HR reports and presentations as required.
• Act as the first point of contact for employees regarding HR queries, providing guidance and assistance where necessary.
• Help ensure compliance with HR policies, procedures, and legal requirements, supporting audits and other regulatory requirements.
• Support the HR team with various administrative tasks and ad hoc projects as required.

Key Requirements

• Proven experience in an administrative role, preferably within HR.
• Knowledge of HR processes, policies, and procedures.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Proficiency in HR software (such as iTrent or similar systems) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and accuracy.
• A proactive and adaptable attitude, with a strong ability to work as part of a team.
• Excellent time management skills and the ability to work to tight deadlines.

Desirable Skills and Experience

• CIPD Level 3 or equivalent qualification (or working towards).
• Experience in recruitment and onboarding.
• Familiarity with payroll processes.
• Experience with HR administration or working in a busy HR environment.

Role Overview 

Our client is seeking a creative and dedicated Content Creator to develop engaging and informative content that amplifies the charity's mission and initiatives. This role involves producing high-quality materials across various platforms to effectively communicate their message and engage with our audience.

Responsibilities

• Content Development: Create compelling content, including articles, blog posts, social media updates, newsletters, and multimedia materials that align with our brand voice and mission.
• Social Media Management: Develop and implement a content calendar for social media platforms, ensuring consistent and timely posting to engage and grow our online community.
• Campaign Support: Collaborate with the marketing and fundraising teams to produce content that supports campaigns, events, and initiatives aimed at raising awareness and funds.
• Brand Consistency: Maintain a consistent tone and style across all content to reinforce our brand identity and messaging.
• Analytics and Reporting: Monitor and analyze content performance metrics to assess effectiveness and inform future content strategies.
• Collaboration: Work closely with internal teams, including fundraising, communications, and program staff, to gather information and insights for content creation.

Requirements 

• Proven experience in content creation, preferably within the charity or nonprofit sector.
• Strong writing, editing, and proofreading skills with attention to detail.
• Proficiency in using content management systems (e.g., WordPress) and social media platforms.
• Familiarity with SEO best practices and content optimization techniques.
• Experience with multimedia content creation, including photography and video editing, is a plus.
• Ability to work independently and manage multiple projects simultaneously.

Personal Attributes

• Passionate about the charity's mission and values.
• Creative thinker with the ability to generate innovative content ideas.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and work in a dynamic environment.

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.